Frequently Asked Questions
You can request for order modification by sending us a WhatsApp by clicking here. Note if your order is already processed it can’t be modified.
You can request for address modification by sending us a WhatsApp by clicking here. Note if your order is already processed it can’t be modified.
You can request for same day delivery by sending us a WhatsApp by clicking here.
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Refunds are added to your account within 7 days of refund request initiation.
Recover it through the email id you use to login to Prolisma, if you still face difficulty please send us a WhatsApp.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by us.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Add the designs to cart and along with it add stitching service to your cart by clicking here.